Policies

Clear expectations for a smooth training experience

Please review these registration, attendance, rescheduling and refund guidelines before booking your class.

Registration & payment

Advance registration and payment are required to reserve a seat.
Classes are offered by appointment; walk-ins are not guaranteed.
Payment must be received at least 24 hours before the scheduled class unless otherwise arranged.

Please arrive at least 10 minutes early for check-in and class preparation.
Participants must meet any published age or course prerequisites. The general minimum age is 11 unless a course specifies otherwise.
Instructor courses require a minimum of three registered participants unless otherwise confirmed.

Course fees are generally nonrefundable. With at least 24 hours’ notice, the first reschedule may be completed without a fee; a second reschedule may carry a $15 fee.
A no-show or cancellation without the required notice forfeits the course payment.
Online-course purchases and completed sales are final.
If CTR4HESS must cancel because of weather or another operational issue, participants will receive rescheduling instructions.
Any approved refund may be reduced by a $5 administrative and card-processing fee.

Replacement certification cards may carry a $15 fee.
Customer information is used to provide requested services and is not sold to unrelated companies.
CTR4HESS reserves the right to refuse service when necessary for safety, conduct or program integrity.
Course details and policies may be updated. The terms shown during registration control for that purchase.

Your next step

Book an individual class or tell us what your organization needs.